Question 1

What services do you offer?

Accepted Answer

We provide psychiatric evaluations, medication management and supportive mental health care for individuals across the lifespan. We use therapeutic techniques throughout treatment, but do not provide individual or couple’s therapy/counseling. All appointments are currently held via secure telehealth.

Question 2

Who do you work with?

Accepted Answer

We work with LGBTQ+ youth (ages 4-12), teens (ages 13-18), and adults (ages 18-65) and warmly welcome individuals of all backgrounds and identities. True Self Mental Health is rooted in inclusivity, respect and collaboration.

Question 3

How do I schedule an appointment?

Accepted Answer

To request an appointment, you can click the “Schedule Now” link on our website, email us at info@trueselfmentalhealth.org,(info@trueselfmentalhealth.org) or call us at (978) 242-7345. Once we receive your request, we’ll follow up with next steps, including the intake process, which involves completing intake assessments and signing consent forms. After these are submitted, a team member will reach out to schedule your initial appointment. We aim to respond to all intake inquiries within 2–3 business days.

Question 4

Do you offer therapy/counseling?

Accepted Answer

While our focus is on psychiatric services (such as evaluations and medications), we often integrate supportive and therapeutic techniques into sessions but do not provide stand-alone therapy. If you need traditional talk therapy, we can refer you to one of our colleagues.

Question 5

Do you accept insurance?

Accepted Answer

Yes, we accept the following insurances in New Hampshire and Massachusetts. For details about coverage or to verify your insurance, reach out to us directly.

New Hampshire: Anthem Blue Cross and Blue Shield NH, Aetna, Cigna, Humana, Quest Behavioral Health, Carelon Behavioral Health, Blue Cross Blue Shield of Massachusetts (Virtual Network), Independence Blue Cross Pennsylvania (Virtual Network), Horizon Blue Cross and Blue Shield of New Jersey (Virtual Network), Oxford (Optum), United Healthcare (Optum), Oscar (Optum), Point32 Healthcare.

Massachusetts: Cigna, Carelon Behavioral Health, Aetna, Quest Behavioral Health, Blue Cross Blue Shield of Massachusetts*, Harvard Pilgrim Healthcare*, Point32 Healthcare*, United Healthcare (Optum)*, Oscar (Optum)*, Oxford (Optum)*, Blue Cross and Blue Shield of Rhode Island*, Independence Blue Cross Pennsylvania (Virtual Network)*, Horizon Blue Cross and Blue Shield of New Jersey (Virtual Network)*.

* Signifies in process. Please see our services page for details.

Question 6

Do you offer private pay options?

Accepted Answer

Yes, we offer private pay (also known as self-pay) options for those who are not using insurance or prefer to pay out of pocket. This allows for greater privacy, flexibility, and control over your care.

Our current private pay rates are:
 • Initial Psychiatric Evaluation (60 minutes): $350
 • Follow-up Medication Management (30 minutes): $150

We accept most major credit and debit cards. Payment is due at the time of service.

If you have out-of-network insurance benefits, we can provide a superbill that you can submit for possible reimbursement. While we can’t guarantee reimbursement, many plans will cover a portion of out-of-network mental health services.

Question 7

What should I expect during my first appointment?

Accepted Answer

Your first session is a 60-minute comprehensive psychiatric evaluation. We’ll discuss your history, current symptoms, goals, and create a personalized treatment plan together.

Question 8

How do follow-up appointments work?

Accepted Answer

Follow-up appointments typically last 30 minutes and focus on monitoring symptoms, adjusting medications if needed, and supporting your progress. Follow-up appointments are typically scheduled for every 2-4 weeks.

Question 9

Is everything virtual?

Accepted Answer

Yes. All care is delivered via a secure, HIPAA-compliant telehealth platform that can be accessed by phone, computer or tablet. This makes it easier and more accessible.

Question 10

What do I need for a telehealth/virtual appointment?

Accepted Answer

You'll need a reliable internet connection and a device with a camera and microphone (computer, tablet, or smartphone). Make sure you're in a private, quiet space for your appointment.

Question 11

What is LGBTQ+ affirming care?

Accepted Answer

Affirming care means we honor your identity, use your correct name and pronouns, and create a nonjudgmental, safe environment. We understand the unique stressors LGBTQ+ individuals may face and tailor care accordingly.

Question 12

What does LGBTQ+ mean?

Accepted Answer

LGBTQ+ stands for Lesbian, Gay, Bisexual, Transgender, Queer/Questioning and the “+” includes other identities like intersex, asexual (ace), nonbinary, aromantic (aro), demisexual, graysexual/grayromantic, pansexual, omnisexual, skoliosexual, polysexual, androsexual, gynesexual, reciprosexual, lithsexual (akiosexual), biromantic, panromantic, homoromantic, heteroromantic, demiromantic, cupioromantic, aroflux, genderqueer, genderfluid, bigender, agender, demiboy/demigirl, two-spirit, third gender, neutrois, xenogender, intergender, maverique, androgynous, intersex and more. It’s an inclusive term that reflects a diverse range of gender identities and sexual orientations. We welcome and affirm all identities.

Question 13

What if I’m in a crisis or need immediate help?

Accepted Answer

True Self Mental Health is not a crisis center and cannot provide emergency services. If you’re in crisis or experiencing thoughts of self-harm or suicide, please:
 • Call or text 988 for the Suicide & Crisis Lifeline
 • Contact 911 or go to your nearest emergency room if you’re in immediate danger
 • For LGBTQ+ youth, contact The Trevor Project at 1-866-488-7386 or text START to 678-678

We encourage all patients to create a safety plan and identify local crisis resources before an emergency arises.

Question 14

What if I need to cancel or reschedule?

Accepted Answer

We require at least 48 hours’ notice for cancellations and reschedule requests. Missed or late-cancelled appointments are subject to a fee spelled out in the cancellation/no show policy.

Question 15

What if I need a medication refill?

Accepted Answer

Refills should be requested during your appointment. If needed between visits, please submit your request through our secure portal when you have at least 5 days of medications left.

Emergency or last-minute refills cannot be guaranteed; refill requests will not be responded to outside of regular business hours, on weekends, or on holidays.

Question 16

How do I contact True Self Mental Health?

Accepted Answer

You can email us at info@trueselfmentalhealth.org,(info@trueselfmentalhealth.org) call us at (978) 242-7345, use the contact form on our website, or send a message through your patient portal. For clinical needs such as refill requests, please use the portal for the most secure and prompt response.

Question 17

New Hampshire LGBTQ+ Resources

Accepted Answer

Below is a list of LGBTQ+ resources available in New Hampshire to help individuals find supportive services, community programs, and affirming care. These organizations offer a range of support including youth groups, mental health services, advocacy, and social events. Please note that this list is not comprehensive—New Hampshire has many more local, regional, and national resources, and we encourage individuals to explore additional supports that best meet their needs.

Question 18

Massachusetts LGBTQ+ Resources

Accepted Answer

Below is a list of LGBTQ+ resources available in Massachusetts
 to help individuals find supportive services, community programs, and affirming care. These organizations offer a range of support including youth groups, mental health services, advocacy, and social events. Please note that this list is not comprehensive—New Hampshire has many more local, regional, and national resources, and we encourage individuals to explore additional supports that best meet their needs.

Question 19

National LGBTQ+ Resources

Accepted Answer

Below is a list of LGBTQ+ resources available Nationwide to help individuals find supportive services, community programs, and affirming care. These organizations offer a range of support including youth groups, mental health services, advocacy, and social events. Please note that this list is not comprehensive—New Hampshire and Massachusetts have many more local, regional, and national resources, and we encourage individuals to explore additional supports that best meet their needs.

Question 20

HIPAA and Notice of Privacy Practices

Frequently Asked Questions

CONTACT

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